Terms & conditions

These terms cover Splatr’s commissioned property-visualisation services and hosted presentation software. We serve businesses and individuals worldwide. Our general contact location is London, United Kingdom; this does not mean the seller is incorporated in the UK. Contact us at hello@splatr.tech.

The seller must be identified before you place an order and in your order confirmation, and is responsible for your order. A contract is formed when we accept your order in writing; an enquiry alone does not create an order. These terms, the agreed scope and the order confirmation form the contract. Specific agreed order terms take priority over these general terms, but cannot override mandatory legal rights.

• Commissioned work: 3D property models, interior or exterior renders, narrated videos and rendered 360° panoramas, created from the plans and references you provide.
• Software: hosted property presentations, branded pages, room navigation and the features included in your selected plan.
• Reimagine: AI-generated alternative room styling from a prompt or reference image, where included in your order or plan.

Deliverable quantities, file formats, included revisions, hosting period, access limits and any AI usage allowance must be specified before purchase. A modelling order does not include indefinite hosting or unlimited AI use unless expressly agreed.

Spatial Capture is offered through early access, with access, scope and support agreed directly with our team. Submitting an enquiry does not guarantee access, and Spatial Capture is included in a purchase only where expressly agreed. Interactive 3D scenes are in beta and are included only where explicitly agreed. Illustrative stock images on our marketing pages are labelled as placeholders.

Before work begins, we confirm the scope, price, payment schedule, required inputs, delivery date and review process. You must provide usable floor plans, references, instructions and permissions. Tell us about important dimensions, finishes and property details that must be represented.

The advertised 3–5 day average project completion estimate is indicative. Your project’s completion schedule is confirmed in your order. Your order must state when that period starts, whether it includes weekends, and which deliverables it covers. Incomplete material, scope changes or delayed feedback may change the date; we will discuss any revised schedule with you.

Delivery is electronic, through a download, email or hosted page. Review drafts and tell us about errors or requested changes through the agreed review process. We will correct work that does not meet the agreed specification. New requirements or revisions outside the agreed scope require your approval of any additional cost and timing before we carry them out.

The checkout or written order must show the currency, total payable, applicable taxes, deposit or instalments, and payment due dates before you commit. For consumer purchases, the total price includes applicable taxes and unavoidable charges. We do not charge for extra work or usage without an agreed basis.

Payment methods and the payment processor will be identified at checkout. Do not send card numbers by email or through the enquiry form. Any recurring-payment authorisation must be presented separately and clearly before purchase.

If payment fails, we will contact you to resolve it. We may pause undelivered work or paid access after reasonable notice where an undisputed payment remains overdue. Contact us promptly about a disputed invoice.

Your order must state whether software is purchased for a fixed term or on a recurring plan, its billing interval, usage limits and minimum commitment. Automatic renewal applies only where you expressly agree to it before purchase.

For an agreed recurring plan, you can stop the next renewal by emailing hello@splatr.tech before the renewal date, or using the account cancellation option where provided. Cancellation stops future renewal charges; access continues until the end of the paid term unless you request earlier closure. Mandatory refund rights remain unaffected.

We will notify you in advance of changes to renewal prices or material plan terms so you can cancel before they apply. Usage credits, expiry, overage charges and any rollover must be disclosed in your order; none should be assumed.

To request cancellation or a refund, email hello@splatr.tech with your order reference and the relevant details. We will confirm receipt and explain the applicable terms.

Business orders: the accepted order must set out cancellation charges, treatment of deposits and charges for work already completed. We will provide a breakdown of any proposed deduction. These terms do not limit any applicable statutory refund rights.

If we cannot deliver: we will explain the issue and offer a revised arrangement for your agreement or refund the amount paid for work or access we cannot supply. If a service fails to match the contract, contact us so we can address the problem; this does not replace your legal remedies.

Subscriptions: subscription payments are non-refundable, except where a refund is required by applicable law. Cancelling stops future renewals and does not entitle you to a refund or credit for the current paid period, including unused time or usage allowances. Access continues until the end of that period unless you request earlier closure.

Exceptional circumstances: we may consider a discretionary subscription refund on a case-by-case basis. Email us with your order reference and an explanation of your circumstances. Approval is not guaranteed; this review process does not restrict refunds or other remedies you are entitled to by law.

Approved or legally required refunds will normally be returned to the original payment method. We will confirm the amount and processing timeframe, subject to applicable legal deadlines.

If you buy mainly for personal purposes, mandatory consumer protections applicable to your purchase and location remain in force. Our international availability does not reduce those rights. For eligible UK distance contracts for services or digital content, you generally have 14 days from the day the contract is made to cancel without giving a reason, subject to the applicable legal exceptions.

If you expressly request that a service starts within that period and then cancel, a proportionate charge for the service supplied may be payable where legally permitted. The right to cancel a fully performed service is lost only where the required express request and acknowledgement have been obtained.

For digital content supplied without a physical medium, the cancellation right may be lost once supply begins only after your express consent, acknowledgement of that consequence and the legally required confirmation. Merely accepting these terms is not a substitute for those steps.

Refunds following a valid statutory cancellation will be made within the legally required period, generally within 14 days of being informed of the cancellation. Rights relating to faulty, misdescribed or improperly supplied services and digital content remain in place, including repeat performance, repair, replacement or price reduction where applicable.

Optional cancellation notice: “I give notice that I cancel my contract for [service/order], ordered on [date]. Name: [name]. Address: [address]. Order reference: [reference]. Date: [date].” Send it to hello@splatr.tech or the merchant address provided with your order. You may use any other clear cancellation statement.

You retain rights in plans, photographs, logos and other material you supply. You confirm that you have permission to share them and to authorise the processing required by your order. This includes relevant property, intellectual-property and privacy permissions.

You grant us permission to copy, process, store and display your material to fulfil your order and your sharing instructions. We will not treat this permission as consent to publish your project in our portfolio; that requires separate permission.

The order must identify the rights you receive in finished deliverables, whether editable source files are included, any third-party asset restrictions and when those rights take effect. Our underlying software, workflows and tools remain ours or our licensors’. AI-generated outputs may not attract exclusive intellectual-property rights.

Reimagine creates alternative styling concepts. It may change furniture, colours, light or other visual details and can produce inaccuracies. A generated image is not evidence of the property’s current condition, structural feasibility, measurements or included furnishings.

Review outputs before sharing them. Label AI alterations appropriately and check property descriptions, dimensions and marketing claims for accuracy. Models and visualisations do not replace a survey, certified plans, engineering advice or an in-person inspection.

We do not promise a particular enquiry rate, sale price, conversion uplift or reduction in time to sell. Outcomes depend on the property, market and your sales process.

You must be 18 or older to purchase, and authorised to act for any business you represent. Keep account details accurate and credentials secure. Tell us about suspected unauthorised access.

You decide which presentations to publish or share and are responsible for the information you make available. A publicly accessible link can be forwarded, copied or indexed. Use available access controls appropriately.

Do not upload unlawful material, infringe others’ rights, misrepresent properties, introduce malware, circumvent security or overload the service. We may restrict access where reasonably necessary to address unlawful activity or protect users, explaining the reason where lawful.

Hosted services depend on networks and third-party infrastructure. Any uptime, support or recovery commitments must be agreed in your plan. We will use reasonable care and skill in delivering the service; beta features may change.

Before your hosting term ends, arrange delivery or export of the files included in your order. Your order must specify any export window and what happens to shared pages after expiry. Hosting cancellation may make public links and embeds unavailable.

Either party may end an agreement for a material breach that remains unresolved after a reasonable written opportunity to remedy it. Immediate suspension may be necessary for serious security risks or unlawful use. Ending access does not remove accrued payment obligations, refund rights or statutory remedies.

Our Privacy Policy explains personal-data handling. Where we process personal data on your behalf, appropriate data-processing terms must be agreed. Each party must protect the other’s confidential information and use it only for the agreement, subject to lawful disclosure and information already legitimately public or known.

Nothing excludes liability that cannot lawfully be excluded, including fraud, fraudulent misrepresentation, or death or personal injury caused by negligence. Nothing removes mandatory consumer rights.

For business purchases, any negotiated liability cap or exclusions must be set out clearly in the accepted order. For consumer purchases, we remain responsible for losses for which the law makes us liable, including foreseeable loss caused by breach of contract or failure to use reasonable care and skill.

Contact us with any complaint, including your order details and the resolution you seek. This does not prevent you from exercising legal remedies. Consumers retain any mandatory rights to use their local courts and the protections of their home jurisdiction.

We will date revised terms and notify affected customers of material changes. Changes do not retrospectively alter an accepted commissioned order without agreement. Changes to ongoing software plans will be communicated before they apply, with cancellation rights where required.

For orders, cancellation, complaints or legal notices, email hello@splatr.tech. Our general contact location is London, United Kingdom.